Refund & Returns Policy

No refund policy

 

No refunds are applicable in any case. We do consider about our valuable customers thus we tend to compensate through coupon codes/ vouchers/ store credits in Giftcare wallet.

Cancellation policy

 

Cancellation of order is not allowed in any case, once order placed it cannot be canceled. We are a customized store, as soon as order comes it is put into processing to the assigned vendor with your customization details.

Return policy

 

• For filing return, video of parcel while opening it should be sent to us via email. The video should be clear, from start to end with label clearly visible and seal of parcel should also be visible. In video it should be clearly visible that customer has opened the parcel by cutting the seal. Video should be made from cutting of seal to opening and checking all functions of product. The return should be reported within a window of 24 hours.There should be no cameramanipulation, pauses and cuts, only one single full video will be considered for return approval. If logo of any editing app is found on video, then that video will not be considered.

 

• Products are exchangeable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on giftcare.in. Complaints will be entertained only on the same day when product was delivered by submission of opening video.

 

• Exchange will be processed only if:

o it is determined that the product was not damaged while in your possession;

o the product is not different from what was shipped to you;

o the product is returned in original condition (with brand’s/manufacturer’s box, MRP tagintact, user manual, warranty card and all the accessories therein).

 

• Products marked as “non-returnable” on the product detail page cannot be returned.

 

• Return would be not be done in cases of buyer remorse or disliking of product. Only valid andgenuine reason would be taken into charge.

 

• It would not be possible to refund the full amount in any case as we sell customized items with customer’s name or picture so some processing charges would be deducted as per our discretion and 30-50% of refund would be processed.

 

• If damage is repairable or minor, happened in transit, will not be considered. No refund orexchange is possible in this case.

 

• In case of exchange or wrong product delivered, process will take 10 -12 working days after the date of final solution provided by us. Solution will include picking up of wrong item. Once picked up, tracking details of correct product will be sent.

 

• All updates are automatically sent on registered mobile number regarding order beingdelivered or in transit. In case of tracking or status showing as delivered but product not received by customer, complaint is to be registered within 24 hours of delivery status mentioned in tracking.